SYTE and HOCUS get the nice centered coverage.
When Boston officials rolled out their ambitious plans for a citizen complaint tracking system like the ones that are commonplace in cities across the country, Mayor Thomas M. Menino announced, “The city’s changing, and my administration has to change, too.”
Nearly two years later, the administration has not changed much, leaving Boston far behind other cities such as New York, Chicago, Baltimore, and even Somerville and Hartford - and leaving untold numbers of citizen complaints by the wayside.”
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